Effective Date: 22/05/2023
Thank you for using Plannow. Our Refund Policy explains the terms and conditions under which refunds are provided for our management strategy consultant application.
1. Refund Eligibility
Subscription Fees:
Refunds for subscription fees are eligible within the first 30 days from the date of purchase.
Request Criteria:
To be eligible for a refund, users must provide a valid reason for dissatisfaction with the service. Valid reasons may include technical issues, failure to meet promised features, or other circumstances.
2. Refund Process
Contact Support:
To initiate a refund request, users must contact our support team at [Your Support Email] within the eligible refund period.
Providing Details:
Users must provide details about the issue, including a description of the problem, screenshots (if applicable), and any other relevant information.
Review and Resolution:
Our support team will review the request and may request additional information. Refunds will be processed at our discretion, and we reserve the right to deny refunds for users who violate our Terms of Use.
3. Exceptions
Beyond Eligibility Period:
Refund requests made outside the 30-day eligibility period will not be considered.
Repeated Refund Requests:
Plannow reserves the right to deny refunds to users with a history of repeated refund requests.
4. Payment Processor Policies
Third-Party Payment Processors:
If payment was made through a third-party payment processor, users are subject to the refund policies of that processor.
Processing Time:
Refunds processed through third-party payment processors may take additional time for processing.
5. Contact Us
For any questions about this Refund Policy, please contact us at [email protected]